2021 MARKET OUTLOOK
Personal Lines Focus 2021 MARKET OUTLOOK By Lori Widmer While the personal lines market in 2020 can be defined by the word “pandemic,” the 2021 market may well be remembered The post 2021 MARKET...
View ArticleTHE ELEMENTS OF GREAT CUSTOMER SERVICE IN PERSONAL LINES
Customer Service Focus By Paul Z. Martin, CPCU THE ELEMENTS OF GREAT CUSTOMER SERVICE IN PERSONAL LINES Use emotional intelligence to build trust with your customers When an agency sells The post THE...
View ArticleCYBER BEST PRACTICES AT HOME
CYBER BEST PRACTICES AT HOME Tips to make your clients less-desirable targets for cybercriminals By Christopher W. Cook For risk managers, now more than ever is a good time to The post CYBER BEST...
View ArticleBREAKING BAD
Dig a Little Deeper By Dawn Jackson, AU, AINS BREAKING BAD Insurer denies claim regarding cleanup of rental property used for producing meth The Court Decisions column is a popular The post BREAKING...
View ArticlePERSONAL INLAND MARINE
Mind The Gap By Marc McNulty, CIC, CRM PERSONAL INLAND MARINE Why the coverage offers a better solution for your clients Several years ago—in October 2016 to be exact—we explored The post PERSONAL...
View ArticleHOMEOWNERS POLICIES: A REVIEW
Young Professionals HOMEOWNERS POLICIES: A REVIEW Dissecting form types and parts of coverage By Christopher W. Cook As someone who has never worked in the industry, I appreciate the opportunity The...
View ArticleTelling it like it is
Dig a Little Deeper By Bruce Hicks, CPCU, CLU Telling it like it is Business and personal policies fell short, but didn’t need to The Court Decisions column is a The post Telling it like it is appeared...
View ArticleHOMEOWNERS POLICIES: PART TWO
Young Professionals HOMEOWNERS POLICIES: PART TWO What businesses are your clients operating on their personal properties? By Christopher W. Cook In the last installment, we dissected the homeowners...
View ArticlePERSONAL LINES INSURANCE: BACK TO THE BASICS
Mind the Gap By Marc McNulty, CIC, CRM PERSONAL LINES INSURANCE: BACK TO THE BASICS Don’t let direct writers beat you on price alone If you’ve followed this column over The post PERSONAL LINES...
View ArticleA HOUSE DIVIDED
Dig a Little Deeper By Bruce D. Hicks, CPCU, CLU A HOUSE DIVIDED Court case highlights the need for clear language and good-faith communication efforts The Court Decisions column is The post A HOUSE...
View ArticleOVERLOOKED LIMITATIONS AND EXCLUSIONS
Mind the Gap By Marc McNulty, CIC, CRM OVERLOOKED LIMITATIONS AND EXCLUSIONS Going “back to the basics” on policy provisions I recently had a conversation with one of our insurance The post OVERLOOKED...
View ArticleMORE THAN HOME AND AUTO
Personal Lines Focus MORE THAN HOME AND AUTO Minimize agency errors and omissions claims by educating clients on personal risks By Donna Gray Personal lines insurance agencies routinely offer clients...
View ArticleTHE CHANGING TIDE
THE CHANGING TIDE Influx of younger consumers buying high-end homes creates wave of opportunity for agents By Daniel Halsey There is an emerging demographic of high-net-worth individuals—young adults....
View ArticlePUNISHMENT FITS THE CRIME
WHEN THE PUNISHMENT FITS THE CRIME “Eligible losses” is key when breaking down this Court Decisions case Losses that occur and that are, in any significant manner, under your control The post...
View ArticleLESSONS FROM THE FAMILY OFFICE
LESSONS FROM THE FAMILY OFFICE Looking for benchmarks that can help your agency or brokerage serve clients better? Look to the affluent for advice By Lori Widmer In many ways, The post LESSONS FROM THE...
View ArticleWRITING FARM INSURANCE
WRITING FARM INSURANCE REQUIRES A DIFFERENT APPROACH Family farms feature both personal and commercial risks By Casey Roberts, CIC, ACSR, AFIS High property values, protection classes, older...
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View ArticleChallenges Risk Control
RISK CONTROL IN CHALLENGING TIMES Economic conditions influence risk trends for 2023 By Eric Spacek Rising interest rates and high inflation are expected to continue to put the squeeze The post...
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